VIDIZMO provides customer’s staff the necessary training needed to effectively use VIDIZMO products and to address any questions or concerns they may have. Training is typically conducted over the web using collaboration tools like Lync, WebEx or GoToMeeting, however, on-premises classroom style training is also available as an option.
VIDIZMO uses several methods to provide customer support including email, online chat, phone, online collaboration tools for screen sharing and troubleshooting purposes help articles, blogs, FAQs, video and PowerPoint trainings etc. All customer reported inquiries and issues are triaged as soon as they are received, assigned a priority and worked through a tiered support team structure. Support is typically available in customer business hours, however, non-business hour support is also available as an option.
For more details on the tiered support model and multiple support SLAs offered by VIDIZMO, please visit following links: http://www.vidizmo.com/support/tiered-support/