VIDIZMO Helpdesk

General 54

• How To Submit Support Ticket
• How do I cancel VIDIZMO Trial account?
• What is VIDIZMO?
• How do I give feedback on VIDIZMO Trial Account?
• How do I get started with VIDIZMO?

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Media Management 23

• Can I narrate voice over my PowerPoint presentation slides?
• What media management tools are available as part of this platform?
• Can thumbnails be attached with a level of custom flexibility?
• Can we create a sharable URL and thumbnail for the video?
• Does VIDIZMO allow users to share video by email to another user within the company?

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Integration Options 11

• What are some of the common integration options with VIDIZMO?
• How to enable Anonymous Access to VIDIZMO site in SharePoint
• Does VIDIZMO provide social integration capabilities?
• How does VIDIZMO provide enterprise social integration with SharePoint?
• Does VIDIZMO allow integration with Yammer?

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Portal Settings 1

• What is the difference between Account Homepage and Channel Homepage?

Live Streaming 1

• Does VIDIZMO offer Closed Captioning for Live Streams?

Deployment Models 10

• Which deployment models are supported by VIDIZMO?
• Briefly describe the conditions required for different deployment models.
• What are the different hosting and support models for VIDIZMO?
• For cloud deployment, what is the most common implementation method utilized by your customers?
• What is the recommended deployment architecture for on-premise installation?

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VIDIZMO Internal Checks and Regulations 4

• Are terminated VIDIZMO employees removed from any system supporting or containing client data within an appropriate time frame? If so what is the time frame?
• Do future VIDIZMO employees go through a background check before getting hired?
• What are the VIDIZMO passwords settings for administrators?
• What other restrictions are applied to passwords?

Application Architecture 7

• Does there need to be a separate application server and database server?
• How many production databases are required by your system?
• What database platforms does your system support (include versions)?
• Indicate the number and frequency of release updates to the software over the last three years.
• Can your video system be deployed to multiple production servers and load balanced?

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Downloading 2

• Does VIDIZMO use progressive download?
• Is VIDIZMO capable of restricting user downloading of specific videos?

General Platform Features 19

• Is the video system capable of a publishing approval workflow?
• Does VIDIZMO enable content curation?
• Which browsers (and versions) are supported by your solution?
• Does VIDIZMO support content annotation?
• Does VIDIZMO offer podcasting or vodcasting facility?

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VIDIZMO Licensing Options & Pricing 8

• How is VIDIZMO Software Licensed ?
• How does VIDIZMO define a "Registered User"?
• How does VIDIZMO define an "Active User"?
• Is there a licensing cost for anonymous viewers? Is there a limit on how many anonymous viewers can watch publically available content?
• How are overages calculated for Registered and Active Users?

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User Roles, Permissions & Access 8

• Please describe the different user roles available in VIDIZMO?
• Does VIDIZMO provide capability to define new user roles or customize existing user roles?
• How does VIDIZMO handle authorization?
• How does VIDIZMO segregate users, content and delegate their management to specific users or groups?
• Can channel or category access be limited to specific users or groups?

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Video Ingestion, Upload, Streaming and Encoding/ Transcoding 15

• What are the different ways to upload content in VIDIZMO?
• Which file types (audio, video, image, docs.) are supported by VIDIZMO?
• Which protocol does VIDIZMO support for uploading content, HTTP or FTP?
• Can video be ingested from different sources in a variety of formats?
• What is encoding?

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Single Sign-On 5

• How does VIDIZMO authenticate users for SSO?
• Does VIDIZMO integrate with Active directory?
• Does VIDIZMO have the capability to integrate with Single Sign-On solutions?
• Does VIDIZMO provide Enterprise Grade Security (including Single Sign-On)?
• Is VIDIZMO for SharePoint App required for SSO to work within SharePoint?

Analytics & Reporting 10

• What type of video/ media content analytics can be provided by VIDIZMO?
• What are VIDIZMO's analytics and reporting capabilities?
• Does VIDIZMO provide specific content analytics such as who viewed the video, average viewing duration, percentage of video viewed, video file size, etc.
• Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
• Does VIDIZMO have the ability to monitor usage statistics?

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Live Streaming/Webcasting 15

• What are the features of VIDIZMO livestream?
• How does VIDIZMO provide livestreaming?
• What is the video quality like for VIDIZMO live streaming sessions?
• Is there any specific bandwidth requirement for live streaming through VIDIZMO?
• Does VIDIZMO support any instant messaging system or chat capability during live streaming sessions?

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Metadata, Search, Indexing, Tagging & Bulk Upload 17

• What metadata categories can be attached to a video?
• Is VIDIZMO capable of indexing and searching for videos and related video metadata?
• What are VIDIZMO's in-video search and metadata support features?
• Can user add metadata manually?
• Can VIDIZMO generate metadata automatically?

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Mobile and HTML5 Playback 6

• How mobile-friendly is VIDIZMO?
• Is your video system compatible with mobile web browsers? If so, what browsers and versions are supported on mobile?
• Which mobile devices are compatible with VIDIZMO?
• Can videos be published from mobile devices?
• Does VIDIZMO have a mobile application? What devices or mobile operating systems are compatible with the application?

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Security 8

• How does VIDIZMO meet enterprise (business and IT) security requirements?
• How is user security managed within the application? Describe the levels of access/security and the skills required to administer it.
• Does VIDIZMO offer automated system to help users who have forgotten passwords
• How does VIDIZMO get alerted of any security breaches or service/ intrusion events?
• Do you review the security of your application and application code?

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Transcription & Closed Captioning 7

• What closed-captioning capabilities are supported by VIDIZMO?
• Is VIDIZMO capable of providing closed captioning?
• Does VIDIZMO support multi-lingual subtitles or closed-captioning?
• Can VIDIZMO add pre-made closed captions?
• Is VIDIZMO capable of searching and indexing closed captioning metadata?

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Video Infrastructure Requirements 3

• Which database platforms are supported by VIDIZMO?
• Is the global infrastructure server architecture distributed or central?
• What components are required for the client to access VIDIZMO?

Customizations 3

• How is VIDIZMO customized to fit specific business and IT requirements?
• What customizations can be made in terms of branding?
• Is the platform customizable?

Monetization/ Content Selling 1

• How can I sell my digital media and video presentation to individuals, business partners and other businesses via this portal?

VIDIZMO Application Updates & Modifications 12

• How is system availability, stability and integration is managed during application version updates or upgrades?
• Does the platform offer flexibility to extend the system in the future with new functionality or modifications to existing functionality? How easily is this achieved?
• After a system upgrade, is customized development protected?
• How are your software changes moved from a development to a production environment?
• With maintenance/support fees, is customer entitled to all generally available full and point version releases of software?

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POC/ Pilot Program & Trial Environment 1

• Fully describe your evaluation/POC program.

Maintenance, Support & System Monitoring 13

• What is your SLA (Service Level Agreement). What is frequency, length and schedule of maintenance?
• Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
• What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes/ 4-24 hour/ within 2-5 days? What is the response time to critical error requests?
• Will your company provide a dedicated support team?
• Does your company provide global support?

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HTML5 Support & Compatibility 5

• Is your solution supported by HTML5 browser-based player? Does it require a software/ plug-in installation?
• Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
• Can content by uploaded via mobile devices using HTML5?
• What components are required for the client to access VIDIZMO application?
• Which operating systems are supported by VIDIZMO?

Training & Support 9

• How does VIDIZMO provide support and training to client?
• Do you provide outsourcing?
• What is VIDIZMO's support model?
• What are the different customer support options provided by VIDIZMO?
• Do you provide training to client groups?

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Documentation 6

• What types of system documentation does customer receive upon subscription?
• Will any custom documentation be developed for on- premise deployment?
• Does VIDIZMO offer built in wizards to guide administrator on difficult tasks?
• How frequently is the documentation updated?
• Do you have documentation on how the network systems are protected so that others cannot compromise the infrastructure?

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