• Home
  • Solutions
  • Products
Support Home
Help Center
Products
Resources Support
Login New Support Ticket
Login New Support Ticket

Frequently Asked Questions

General

  • How To Submit Support Ticket
  • What is VIDIZMO?
  • How do I get started with VIDIZMO?
  • How do I Purchase VIDIZMO Trial Account?
  • How do I Give Feedback on VIDIZMO Trial Account?
  • What is included in the Free Trial?
  • What is covered in a Paid Pilot Program?
  • How do I cancel/ delete or disable VIDIZMO Trial account?
  • Can I try VIDIZMO integration options during the Free Trial period?
  • How can I continue using VIDIZMO products if my Free Trial has expired?
  • Do I need to download and install any software during the Free Trial account?
  • What are Terms of Subscription Service Agreement?
  • What type of customer support is offered by VIDIZMO?

General Platform Features

  • Is the video system capable of a publishing approval workflow?
  • Does VIDIZMO enable content curation?
  • Which browsers (and versions) are supported by your solution?
  • Does VIDIZMO support content annotation?
  • Does VIDIZMO offer podcasting or vodcasting facility?
  • Can you link content from external sources?
  • Can VIDIZMO apply access controls?
  • Can VIDIZMO be accessed by people with disabilities?
  • What are VIDIZMO's DRM capabilities?
  • What language localization options are available within VIDIZMO?
  • Is there a limit on storage or bandwidth consumption?
  • Describe VIDIZMO's storage, backup and recovery features.
  • How does VIDIZMO support business advertising?

Documentation

  • What types of system documentation does customer receive upon subscription?
  • Will any custom documentation be developed for on-premise deployment?
  • Does VIDIZMO offer built in wizards to guide administrator on difficult tasks?
  • How frequently is the documentation updated?
  • Do you have documentation on how the network systems are protected so that others cannot compromise the infrastructure?
  • Can you provide documentation on your data policies; including storage, retention, archiving, and encryption?

POC/ Pilot Program & Trial Environment

  • Fully describe your evaluation/POC program.

Training & Support

  • How does VIDIZMO provide support and training to client?
  • Do you provide outsourcing?
  • What is VIDIZMO's support model?
  • What is VIDIZMO's support model?
  • Do you provide training to client groups?
  • How do you conduct web-based training?
  • Can training be tailored to specific business needs and requirements?
  • How would you address training needs for our international offices?
  • Is training provided with the purchase of this product?
  • Does VIDIZMO provides technical and customers service support during business hours by geographic regions (e.g. Americas, EMEA, AsiaPac)?
  • Does VIDIZMO have a functioning knowledge base for end users, with video tutorials and /or step by-step documentation?
  • What are VIDIZMO's support statistics (% of resolutions at each severity level)?
  • Is there a system you use to track issues/resolutions?

Analytics & Reporting

  • What type of video/ media content analytics can be provided by VIDIZMO?
  • What are VIDIZMO's analytics and reporting capabilities?
  • Does VIDIZMO provide specific content analytics such as number of views, average viewing duration, percentage of video viewed, video file size, etc.?
  • Is VIDIZMO capable of providing additional analytics and reporting as per customer requirement?
  • Does VIDIZMO have the ability to monitor usage statistics?
  • Can analytics show trends or consumption of space/ bandwidth?
  • Do you provide TinCan analytics?
  • What different types of reporting capabilities are supported by VIDIZMO?
  • Do you use a separate reporting server for generating reports?
  • Does VIDIZMO capture historical data such as timestamps, user IDs, roles, security changes, etc.?

Application Architecture

  • Does there need to be a separate application server and database server?
  • How many production databases are required by your system?
  • What database platforms does your system support (include versions)?
  • Indicate the number and frequency of release updates to the software over the last three years.
  • Can your video system be deployed to multiple production servers and load balanced?
  • Is a separate reporting server usually used for generating reports?
  • Can user directly connect to the database and query it?
  • What is the infrastructure of the system for redundancy and backups in VIDIZMO?

Customizations

  • How is VIDIZMO customized to fit specific business and IT requirements?
  • What customizations can be made in terms of branding?
  • Is the platform customizable?
  • Can VIDIZMO platform provide UI elements and controls such as sliders, carousels, and tiles?
  • Can widgets appearance be customized?

Deployment Models

  • Which deployment models are supported by VIDIZMO?
  • Briefly describe the conditions required for different deployment models.
  • What are the different hosting and support models for VIDIZMO?
  • For cloud deployment, what is the most common implementation method utilized by your customers?
  • What is the recommended deployment architecture for on-premise installation?
  • Can you provide the solution in a SaaS-hosted environment?
  • Is our data protected and isolated/ segregated from other customers in a SaaS deployment?
  • Please provide details about Microsoft Azure Cloud hosting and security features.
  • Is VIDIZMO's hosting facility SAS70 or SOC 1/ 2 Certified?
  • Where is VIDIZMO located, inside LAN, DMZ or outside WAN?/ on-premises or in the cloud?
  • Can each portal have a separate and unique content storage?
  • Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?
  • Does VIDIZMO allows organizations to store data within their state borders?

Downloading

  • Does VIDIZMO use progressive download?
  • Is VIDIZMO capable of restricting user downloading of specific videos?

HTML5 Support & Compatibility

  • Is your solution supported by HTML5 browser-based player? Does it require a software/ plug-in installation?
  • Is HTML5 player compatible with all common desktop platforms? Does it allow end-user to select quality, without buffering or delaying playback?
  • Can content be uploaded via mobile devices using HTML5?
  • What components are required by the client to access VIDIZMO application?
  • Which operating systems are supported by VIDIZMO?

Integration Options

  • What are some of the common integration options with VIDIZMO?
  • How to enable Anonymous Access to VIDIZMO site in SharePoint
  • Does VIDIZMO provide social integration capabilities?
  • How does VIDIZMO provide enterprise social integration with SharePoint?
  • Does VIDIZMO allow integration with Yammer?
  • Does VIDIZMO have the capability to integrate with Active Directory/Single Sign-On solutions?
  • Does VIDIZMO integrate with global CDN providers for optimal distribution and streaming of content?
  • Is VIDIZMO encoder agnostic or does it have any special requirements around integration with various encoding solutions?
  • How does VIDIZMO sync with user's existing CMS like SiteCore, WordPress, Drupal etc.?
  • Does VIDIZMO support/offer an API?
  • Does VIDIZMO have services exposed, or is it scriptable or pluggable?
  • Can VIDIZMO platform be integrated with organization's Internal or existing applications for content access/viewing?
  • Does VIDIZMO platform have the ability to integrate with external open content websites (e.g. TED talks, YouTube)?
  • ABOUT VIDIZMO

  • Discover VIDIZMO, a leading video content and digital asset management platform. Streamline your video management, delivery, and engagement with advanced features and robust security.
  • Products & Solutions

  • Enterprise Video Platform
  • EnterpriseTube
  • Virtual Academy
  • Digital Asset Management
  • Digital Evidence Management
  • MediaCommerce
  • Industries We Serve

  • Enterprise
  • Healthcare
  • Financial Services
  • Insurance
  • Government
  • Law Enforcement
  • Quick Links

  • Products
  • Tickets
  • FAQs
  • Terms of Use
  • Privacy Policy
  • Support
  • Contact Us

  • +1 571-969-2180

  • sales@vidizmo.com
  • VIDIZMO LLC

    1775 TYSONS BLVD FL 5, TYSONS, VA 22102-4285

ABOUT VIDIZMO

Discover VIDIZMO, a leading video content and digital asset management platform. Streamline your video management, delivery, and engagement with advanced features and robust security.

Products & Solutions

  • Enterprise Video Platform
  • EnterpriseTube
  • Virtual Academy
  • Digital Asset Management
  • Digital Evidence Management
  • MediaCommerce

Industries We Serve

  • Enterprise
  • Healthcare
  • Financial Services
  • Insurance
  • Government
  • Law Enforcement

Quick Links

  • Products
  • Tickets
  • FAQs
  • Terms of Use
  • Privacy Policy
  • Support

Contact Us

  • +1 571-969-2180

  • sales@vidizmo.com
  • VIDIZMO LLC

    1775 TYSONS BLVD FL 5, TYSONS, VA 22102-4285
Copyright © 2024 VIDIZMO LLC. All Rights Reserved.