You can report issues, acquire help or submit support tickets on VIDIZMO Help Portal. Our Technical support team will ensure that the issue is resolved at the earliest.
VIDIZMO Help Portal contains all support articles that can be searched to resolve the issue before submitting the ticket through the ticket submission window. You can access the resources directly from your Account as described below or log in to VIDIZMO Help Portal.
When a ticket is received, it is assigned to a support team member automatically. A user can log into VIDIZMO Help to track the status and progress of their ticket.
Here is how you can submit a support ticket.
1. At Account/Channel Homepage, go to Help icon >> Submit support ticket.
2. You will navigate to Help & Support page where you can submit your support ticket. A form will open;
i. Enter your email address.
ii. Enter your full name.
iii. Enter your message explaining an issue which requires a solution or inquiry regarding a feature.
3. Now scroll down and;
i. Enter your phone number.
ii. Specify the type of ticket you want to create from the dropdown list.
iii. Select the priority of your issue or inquiry from the drop-down menu.
iv. Click on Send Feedback to submit the ticket.
4. A message will display notifying that your feedback is submitted.