Overview

Getting comments is an effective way of giving feedback. However, sometimes you need to moderate comments because they are unsuitable, negative, or just some random gibberish. VIDIZMO offers comment moderation feature. This allows you to have control over the discussions carried out on the content posted. 


By default, comment moderation is disabled. 


How to Configure Comment Moderation


Once enabled/configured, you can perform actions on a number of comments simultaneously. Read How to Perform Bulk Actions on Comments for further information.

Steps

In VIDIZMO, a user having Moderator, Manager or Administrator role can approve, edit, or reject comments submitted by Contributors or Viewers.


To Approve/Reject a Comment

To do this, a user with appropriate rights should follow the following steps:


I. From the Portals's Homepage,

1. Click on the navigation menu on the top left of your screen.

2. Expand the Admin tab.

3. Click on Media Manager.


II. On Media Manager screen,

1. Click on the Comments tab in the header. 

  • The Comments screen has three tabs Approved, Pending and Rejected
  • The Pending tab is displayed by default and all comments received for moderation appear here. 
  • The orange circle next to the "Comments" tab indicates the number of comments received for moderation.

2. Select the Pending tab to see all comments submitted for moderation by viewers and contributors. (By default the pending tab always open up)


3. Under the action, you can choose and click the quick action buttons to accept, reject or edit the comment. 

These are the quick action buttons:

  • The button is used for approving a comment.
  • The x icon is used for rejecting a comment.
  • While pen button is used for editing the comment.

If you approve, the comment request will move towards the approved section and be available for view for everyone with  access to the video.


If rejected, the comment will move to the rejected section.


4. You can also click on the checkbox on the left for mass or custom selection of the comments and approve, reject, or even delete them.



Result

1. Log in as a viewer and click on the video to open the Playback screen.



To Edit A Comment

I. Once you receive a comment for moderation, it can be edited irrespective of being in the approved, pending or rejected tab.


II. You can Edit a comment during moderation only if you have a Moderator+ role

1. Use the checkbox on the left of the comment to select and edit. The checkbox will turn green with a check mark in it to indicate that the comment is selected.

2. Now you can edit the comment in the text field.

3. Click on Update button for the changes to take effect. Or Cancel button to discard the changes to the text. 






III. To Edit a comment with a Contributor+ role

1. Click on the Pen icon next to the comment to open the text field of the text.

2. Edit the text as required. When done, hit the Update button for the changes to take effect. To discard changes to the text, simply hit the Cancel button.

3. If moderation has been enabled for this video, the comment will be sent for moderation.

4. After the comment has been approved, it will be visible to the viewer..




Contributions were made by Kashif Qasim & Sarah Hussain.


Read Next:

How To Comment Anonymously

How to Allow Comments and Comment Moderation for a Media

How is VIDIZMO Software Licensed ?

Understanding Media Manager