VIDIZMO’s support team uses an “in-house” CRM system that provides insightful specifications over the number of cases that VIDIZMO received. The following are some common smart views that help the support team maintain a sufficient workflow; Unresolved, Overdue, Due Today, Open (Unassigned to support agent), On-Hold. All reported problems are responded to and provided a resolution, however, each condition has a different resolution time since each problem comes with its own range of complexities.
Is there a system you use to track issues/resolutions?
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