We offer 99.9% SLA with our customers for our shared hosting service. Higher SLA options are available for dedicated hosting options. Maintenance is performed during off peak hours on weekends. For a major upgrade, downtime is normally not more than 10-15 minutes. For minor upgrades, there is 0-5 minutes downtime. Enhanced, tailored SLA are available when using customer’s Microsoft Azure Cloud or VIDIZMO’s dedicated cloud.
What is your SLA (Service Level Agreement)? What is frequency, length and schedule of maintenance?
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