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Maintenance, Support & System Monitoring

What is your SLA (Service Level Agreement). What is frequency, length and schedule of maintenance?
We offer 99.9% SLA with our customers for our shared hosting service. Higher SLA options are available for dedicated hosting options. Maintenance is perform...
Thu, 27 Jul, 2017 at 8:56 PM
Does VIDIZMO offer 24 hours a day, 7 days a week support for the software?
Yes, we also provide customer tailored service plans offered with a dedicated or personal support line.
Fri, 12 May, 2017 at 2:18 AM
What is the timeframe for your response to all system problems reported via phone or email? Can you respond to problems within 15-60 minutes/ 4-24 hour/ within 2-5 days? What is the response time to critical error requests?
Yes, all support features are determined based on the support contract or service level agreement (SLA), depending on customer's support needs or requir...
Fri, 12 May, 2017 at 2:21 AM
Will your company provide a dedicated support team?
Yes, this option is available depending on the customized support contract/SLA.
Fri, 12 May, 2017 at 2:22 AM
Does your company provide global support?
Yes, 24x7 support is available.
Fri, 12 May, 2017 at 2:23 AM
Please provide all response time standards to a support and/or security issue.
Please refer to the all support plans in the link provided: http://www.vidizmo.com/agreements-terms/
Fri, 12 May, 2017 at 2:24 AM
Can customers choose to have maintenance/ support as an option?
Yes, ….????
Fri, 12 May, 2017 at 2:25 AM
Are you able to provide quarterly reports outlining service calls made to VIDIZMO?
Yes, this option is available depending on the support contract.
Fri, 12 May, 2017 at 2:25 AM
Does VIDIZMO contain any self-monitoring and diagnostics features?
Yes, VIDIZMO has built in audit and error logs, and it can further connect with Microsoft Systems Center.
Fri, 12 May, 2017 at 2:26 AM
Do you have remote diagnostic capabilities?
VIDIZMO reports all errors and logs to a centralized location for the support team to monitor and proactively provide support or address any upcoming issues.
Fri, 12 May, 2017 at 2:27 AM