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Frequently Asked Questions

  • Which deployment models are supported by VIDIZMO?

    VIDIZMO is available in 100% Cloud, 100% On-Premises or hybrid models. Customers have the choice to use their Cloud or use VIDIZMO's provided Microsoft Azure or AWS Cloud in dedicated and multi-tenant environments. VIDIZMO is also available in the Microsoft Azure Marketplace, allowing customers to launch VIDIZMO pre-configured environments in their Microsoft Azure subscription under Enterprise Agreement (EA) with Microsoft.



    Specifically, VIDIZMO is offered in following deployment models:



    1. Dedicated Customer Provided Cloud (VIDIZMO Managed): 

    VIDIZMO Software installed in customer’s Cloud is preferred model for most Enterprise Customers. Customers only pay for VIDIZMO software and services to install and manage VIDIZMO Software. Customer retains full control over VIDIZMO environment in order to enforce their security and policies, and remains responsible all cloud consumption costs, however, the customer pays the lowest rate negotiated directly with Cloud Provider for CPU, Storage, Streaming, Encoding, Media Services etc.

    2. Dedicated VIDIZMO Provided Cloud (VIDIZMO Managed):
    VIDIZMO is responsible for all costs such as VIDIZMO software, Cloud consumption etc. VIDIZMO also enforces policies according to customer requests.

    3. SaaS - Shared Cloud (VIDIZMO Managed):
    Cost efficient. Suitable for small to medium size customers with less stringent compliance and security requirements. Customer pays a single price including Base Software, User CALs, and limited Storage, Encoding, Streaming under a single subscription of one or more tenants in VIDIZMO Software hosted and managed in a multi-tenant environment.

    4. Customer Premises, Private Any Cloud, Data Center (Customer Managed):
    Customer purchases VIDIZMO Server Software + CAL. Either Customer installs and configures VIDIZMO software or Engages VIDIZMO services team to install software as required. Customer manages VIDIZMO software updates, upgrades etc. VIDIZMO provides 2nd Tier & 3rd Tier or only 3rd Tier support.

    In all models, yearly Software Subscription allows customers to automatically receive unlimited minor and major software updates and apply automatically or manually for the duration of the subscription.





     

  • Briefly describe the conditions required for different deployment models.

    Conditions for 100% cloud deployment:

    1. Complete solution will be hosted on Microsoft Azure Cloud and managed by VIDIZMO.
    2. VIDIZMO will provide limited yet more than sufficient bandwidth, storage and transcoding under the fair usage policy.
    3. Typically suited for 100-10,000+ Users, Canned Packages.
    4. Instant Setup.


    Conditions for 100% on-premise/private cloud deployment:

    1. Typically suited for 1000 - 100,000+ Users.
    2. Requires Local Windows Server/SQL Server.
    3. Managed Implementation, Professional Services for Tailored Solution.


    Conditions for hybrid deployment:

    1. Typically suited for 250 - 100,000 + Users.
    2. Solution hosted on Microsoft Azure or Other CSP, Integrates with On-Premise Enterprise Applications.
    3. Managed Implementation, Professional Services for Tailored Solution.
  • What are the different hosting and support models for VIDIZMO?


    1) Bring Your Own Cloud (VIDIZMO Managed):


    VIDIZMO software installation in the customer’s cloud/ Azure account is the preferred model for most enterprise customers. The customer only pays for VIDIZMO software licenses and services to install and manage VIDIZMO. Since VIDIZMO is installed in the customer’s cloud account, the customer retains full control over VIDIZMO environment and is free to enforce their own security and policies. In this scenario, the customer remains responsible for all cloud consumption costs, however, the customer pays the lowest rate negotiated directly with a cloud provider for CPU, Storage, Streaming, Encoding, Media Services, etc.


    2) Dedicated VIDIZMO-Provided Cloud (VIDIZMO Managed):


    In this case, VIDIZMO is responsible for all costs such as VIDIZMO software, cloud consumption, etc. Customers' IT and security policies are enforced by VIDIZMO to the extent possible.


    3) Shared Cloud SaaS Model (VIDIZMO Managed):


    This is the most cost-efficient solution suitable for small to medium-size enterprises with less stringent compliance and security requirements. This is a multi-tenant environment in which the customer pays a fixed yearly subscription fee that includes base software, Client Access Licenses (CAL), storage, encoding, and streaming costs, for one or more tenants (account or Portals). Customer's demo or test accounts are typically hosted in this model.


    4) On-Premise Data Center or Private Cloud (Customer Managed):


    In this case, the customer purchases VIDIZMO server software and CAL (Client Access Licenses) as the software is either installed on-premises or in a customer's private cloud (such as Azure, Amazon, Google, etc.). Software installation and configuration is either done by the customer or VIDIZMO's service team can be engaged to install the software as required. The customer is then responsible for managing all VIDIZMO software upgrades and updates, with the option to avail Tier 2 or Tier 3 support from VIDIZMO.

  • For cloud deployment, what is the most common implementation method utilized by your customers?

    Most often, enterprise customers use their own Microsoft Azure account while utilizing their enterprise agreement with Microsoft. VIDIZMO is then hosted within the customer’s Azure Account which helps the customer's IT retain control of VIDIZMO application hosting, storage, encoding, streaming, content delivery network, etc. This allows IT to control/manage VIDIZMO with their other assets stored in Azure. VIDIZMO is also connected to the customer's active directory, SharePoint, LMS, CMS, etc. Each Portal within VIDIZMO is also configured to use a separate Azure Cloud subscription to allow separate internal costing/billing for each department within an organization. Microsoft Azure Cloud allows multiple subscriptions within one cloud account. As a result, the customer is able to create subscriptions to be used by VIDIZMO application and provides VIDIZMO team access to those subscriptions so they can perform management or update functions.


    Another popular choice is to use VIDIZMO's Azure Shared Cloud or private cloud to utilize this service. We have noticed more customers opting for SaaS due to its ease of use, speediness of deployment and management, as well as its cost-effectiveness.


    Another popular choice is to use VIDIZMO's Azure Shared Cloud or private cloud to utilize this service. We have noticed more customers opting for SaaS due to its ease of use, speediness of deployment and management, as well as its cost-effectiveness.

  • What is the recommended deployment architecture for on-premise installation?

    The on-premise deployment architecture can vary a great deal, depending on business needs and requirements. However, we normally recommend having one dedicated application server hosting all application components; one content server/streaming server; and a separate database and reporting server.

  • Can you provide the solution in a SaaS-hosted environment?

    Yes, VIDIZMO offers SaaS solution hosted in Microsoft Azure Cloud.

  • Is our data protected and isolated/ segregated from other customers in a SaaS deployment?

    Yes, both physical and logical segregation options are available in various SaaS deployment models supported by VIDIZMO, mainly through separate Microsoft Azure subscriptions.

  • Please provide details about Microsoft Azure Cloud hosting and security features.

    Based on Microsoft Azure SLA, we provide secure servers in our hosting facility with access through a managed firewall/VPN as the data resides on at least three different servers in two different physical locations. With a 99.99% System Availability target, we ensure a high availability architecture. With a broad set of international certifications and industry-specific compliance standards, Azure Cloud strictly adheres to global compliance standards. Certifications include ISO 27001, FedRAMP, SAS70, SOC 1, and SOC 2.  To further ensure data security, all data and log files are backed up on a regular basis with tapes stored off-site. Please refer to the following link for more information regarding hosting compliance: http://azure.microsoft.com/en-gb/support/trust-center/compliance/

  • Is VIDIZMO's hosting facility SAS70 or SOC 1/ 2 Certified?

    Yes, VIDIZMO's hosting facility in Microsoft Azure Cloud meets all global compliance standards with a broad set of international certifications and industry-specific compliance standards such as ISO 27001, FedRAMP, SAS70, SOC 1, and SOC 2. Please see following link for more information regarding hosting compliance: http://azure.microsoft.com/en-gb/support/trust-center/compliance/

  • Where is VIDIZMO located, inside LAN, DMZ or outside WAN?/ on-premises or in the cloud?

    VIDIZMO can be hosted anywhere depending on the customer's security and business requirements i.e. it can be hosted on-premises, in the cloud, or both (hybrid model). VIDIZMO is, therefore, available as a shared/dedicated cloud, hybrid or on-premises, in a fully VIDIZMO managed or customer-managed solution.

  • Can each portal have a separate and unique content storage?

    Yes, VIDIZMO allows each tenant/portal to choose its own storage point either in the cloud or on-premise as preferred by the client. In VIDIZMO, the concept of tenant/portal allows each tenant to be completely autonomous in its choice of deployment, storage, payment, content, branding, and so on.

  • Do VIDIZMO's hosting facilities have FedRAMP Certification: Status of certification under the Federal Risk and Authorization Management Program (FedRAMP)?

    Yes, VIDIZMO's hosting facility in Microsoft Azure Cloud meets all global compliance standards with a broad set of international certifications and industry-specific compliance standards such as FedRAMP, ISO 27001, SAS70, SOC 1, and SOC 2.

  • Does VIDIZMO allows organizations to store data within their state borders?

    VIDIZMO is highly flexible in its deployment options. For On-premise and Hybrid Deployment, our alliance with Microsoft Azure and AWS helps deploy your platform in the location of your choice, guaranteeing you full control over your data and regional policies applied to its hosting and storage. VIDIZMO natively runs in Microsoft Azure Cloud and Azure Government Cloud available in the Microsoft Azure Marketplace. 

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