Symptoms

The VIDIZMO Portal takes the user to the Activate License screen.



Cause

VIDIZMO license is deactivated due to one of the following reasons:

- VIDIZMO Portal's license has expired

- The license file was tampered.



Resolution

VIDIZMO package License needs to be activated. 



Method: 

1. If the issued License has expired, then you need to contact VIDIZMO Support to have it renewed. Once you have received confirmation that the license has been renewed, re-insert the License key by following instructions in the article How To Activate VIDIZMO License.


Note: The license key does not change, it just gets deactivated and users are unable to log in to the VIDIZMO Portal.

To obtain a new license, contact VIDIZMO Sales or send an email to VIDIZMO Support.

  

2. If the license file was tampered with which made it inoperable, contact VIDIZMO Support.