You will see the image processing workflows has failed throwing errors messages like "Unsupported file format or not RAW file".

Scenario I

This happens when you upload a file in the system with the wrong extension. For example, when a jpeg file is uploaded as a .ref file, the system is unable to figure out the right decoder for the format.


For scenario 1, you will be able to play back media by running an exif tool to determine its original extension, then re-upload file with the correct extension for it to work.