We are here to help!

Discover ways to use support portal like never before. Go ahead, ask us anything.

Installation & Configuration

Error Logging Into SQL Database Server
Symptoms DBA password is not working and gives an error on login.  Cause Alter login query or local script is not working.  Resolution In ...
Fri, 3 Nov, 2017 at 6:25 AM
Users Cannot Be Added Or Have Their Roles Changed
Symptoms VIDIZMO is not allowing more users to be added and will not allow user roles to be modified. Cause VIDIZMO licenses its products base...
Thu, 2 Nov, 2017 at 9:19 AM
Account Limitation For Sending Emails
Symptoms After adding more than 2000 users, only the first 500 get the activation email. Cause This is VIDIZMO's default behavior since VIDIZM...
Thu, 2 Nov, 2017 at 9:32 AM
Why Is My VIDIZMO License Deactivated
Symptoms The VIDIZMO Portal takes the user to the Activate License screen. Cause VIDIZMO license is deactivated due to one of the following reasons...
Tue, 27 Feb, 2018 at 7:54 AM
SQL Database Authentication in VIDIZMO application
VIDIZMO application comprises of a set of different components such as front-end web application, back-end windows services, WCF services, Database etc. VID...
Mon, 15 Apr, 2019 at 9:09 AM
How To Setup VIDIZMO Streaming Server
Table of Contents 1. Introduction 2. Installation Prerequisites 3. Installing EvoStream Media Server and VIDIZMO Streaming Server 3.1 Setup ...
Fri, 23 Feb, 2018 at 9:42 AM
How To Monitor VIDIZMO Streaming Server's QoS
What Is QoS And Why Is It Needed? QoS, or Quality of Service, is the ability to treat data packets differently as they travel between network devices based...
Tue, 27 Feb, 2018 at 5:35 AM
Troubleshooting Web Application Firewall (WAF) Configuration Issues
When you configure WAF on VIDZMO Application Gateway, Azure-managed OWASP rules are enabled by default, and a few of these rules can create some issues in u...
Wed, 23 Sep, 2020 at 8:38 AM