Symptoms

Unable to upload media files to VIDIZMO as the upload process gets stuck at the loading screen for an indefinite amount of time. 


Causes

One of the possible causes for this symptom could be that your browser has some outdated cached files that need to be removed.


Resolution

The issue can be resolved by clearing cache data and cookies from your web browser history. The solution steps depend on the web browser that you are using to access your VIDIZMO portal, such as Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox, etc.



Note: Clearing your web browser's cache, cookies, and history may remove some important data that you wish to keep, such as URLs of the sites you've visited, download history, autofill passwords etc. Be sure to review these details before proceeding to clear your browser cache.



You can click on the link below for the browser you are using to find out how to clear your browser cache.


Microsoft Edge (Applies to: EdgeWindows 10)

View and delete browser history in Microsoft Edge


Google Chrome 

Clear cache & cookies


Apple Safari (macOS Mojave 10.14)

Clear your browsing history in Safari on Mac


Mozilla Firefox 

How to clear the Firefox cache


Opera

Browser behavior



Click on the links below to learn more about Upload Media in VIDIZMO:


How To Upload Media

How To Upload Multiple Files

How To Manage Uploaded Media

How To Capture And Upload Media Thumbnail